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Terms & Conditions

Website terms of use

Please read these terms of use carefully before you start to use the website. By using the website, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using the Website.

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. 

The website is controlled by: 

KURETAKE UK LTD

Unit 1 Moons Park

Burnt Meadow Road

Redditch

B98 9PA

UNITED KINGDOM

 

Limitations of use and use of content

All content, including intellectual property rights in the website, belongs to KURETAKE UK LTD or its licensee. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Subject to limitations below you are authorised to use the content for temporary personal or non-commercial purposes, this use shall be limited to:

    * Viewing on a computer screen

    * Printing individual pages

    * Storing individual pages electronically (disk)

    * Storing individual downloads electronically (disk)

Permanent storage, copying or re-distribution of these pages is prohibited.

The content is mostly owned by Kuretake UK LTD.,Content that is not owned by KURETAKE UK LTD may have additional restrictions.
 

Limitations

    * You may not distribute content without prior written permission from Kuretake UK Ltd.

    * You may not supply content to others, without prior written permission.

    * You may not pass off content as your own.

    * You may not post content that is offensive, contains viruses or other malicious content. You agree to indemnify Kuretake UK LTD and / or its licensees in respect of all loss and damge should you perform any act that compromises the integrity of the website. This might include but not be limited to posting malicious / scurrilous / banned content linking through our social media. 
 

Blog posts

We do not moderate the blog posts by reviewing material before it is posted, and we expressly exclude our liability for any loss or damage arising from the use of the blog posts by a user in contravention of our content standards.

Content

You may post content that is

    * Accurate, genuine and complies with the law in the UK and any other country from where it is posted. 

    * Relevant to the Kuretake UK Ltd, and or its suppliers.

    * You have the right to the content.

    * Has been virus checked.

You may not post content throughout the site that

    * Is offensive, defamatory, confidential, sensitive

    * Not yours to post

    * Is blatant third party advertising

    * Promotes sales of any items between users

    * Promotes sales between businesses and users without specific authority from Kuretake UK LTD

    * Contains links to unsuitable content

    * Is uploaded from a computer without up to date antivirus software.

    * Unnecessarily negative toward any stockist

     *    Infringes any copyright, database right, trade mark or other intellectual property right of any other person

     * Advocates, promotes or assists any unlawful act such as (by way of example only) copyright infringement or computer misuse.

We will determine, in our discretion, whether there has been a breach of this content policy. When a breach of this policy has occurred, we may take such action as we deem appropriate. We may temporarily remove or edit any contributions whilst we determine whether a breach of these terms has occurred.

Failure to comply with this content policy constitutes a material breach of the terms of use upon which you are permitted to use the website, and may result in our taking all or any of the following actions:

    * Close a topic

    * Remove content at our discretion

    * Suspend users from posting

    * Ban users from posting 

     *  Legal action against you

      *  Disclosure of such information to law enforcement authorities as we reasonably feel is necessary

       * The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate

The above rights also extend to owners of each blog post and we shall not be liable in any way for action by such owners.

You grant to all blog users and Kuretake UK LTD a worldwide irrevocable royalty free licence to use the content of any blog post both in its original form and any other forms in all media, both current and future. This licence allows for both reproduction and modification of the original post in any way and such users and our sole discretion deem appropriate. In addition, Kuretake UK LTD may edit, add to or delete content uploaded to our website at our discretion. Users of the blog waive all moral rights in respect of posts and any right to object to derogatory treatment of posted material.

The website contains content that is submitted by users which is not moderated before being posted by Kuretake UK . As such we cannot guarantee its accuracy and integrity. Before acting on any material you must satisfy yourself as to the integrity of any information and bear all associated risks and costs.
 

Followers

You will not disguise your identity or impersonate any other user.  You will leave valid contact information to be used only by Kuretake UK LTD for purposes of regular contact and tracing problems.
 

Processes

All software and processes that are used to drive the Kuretake UK LTD website remain the property of Kuretake UK LTD, their licensees or their suppliers.
 

Availability

KURETAKE UK LTD takes reasonable care to keep the KURETAKESHOP website available to you, however we will not be liable if, for any reason, the website is unavailable at any time or for any period..  Due to both operational and security issues certain parts of the site may or may not be available to you.
 

Share

On various parts of the website we allow individuals to share, like and follow individual products through social media.  As such you agree to indemnify us and our licensees in respect of all loss and damage arising from any malicious use of this feature.
 

Questionnaires

On occasion we will offer users the opportunity to answer questionnaires and polls, you are under no obligation to answer a poll or questionnaire.

Information collected is used to get a better understanding of our users, if we ask for contact information then this is simply to allow us to contact you if we want to get a better understanding of one of your answers.
 

Prize Draws

Kuretake UK LTD offer regular prize draws, anyone can enter and the draw is done purely at random and/or as stated in the terms and conditions of the said competition.

As part of entering a prize draw you will be asked to confirm your postal address, this is needed solely for the purpose of us contacting you in the event that you win a prize.

If you do not want to leave your address then you are free not to enter the prize draw.
 

Contact

If you want to contact KURETAKE UK LTD please use the contact us section on the website.

The website contains a Question and Answer information  section or at the end of this you can send a personal email to us.
 

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Buying Online 

KURETAKE UK LTD - Terms & Conditions of Business

These terms & conditions set out the basis on which we supply any of the products listed on our website to you.  Please read them carefully before ordering any products as they contain important information you should know. By ordering any of our products, you agree to be bound by these terms and conditions.

Our registered office is: 

KURETAKE UK LTD

Unit 1 Moons Park

Burnt Meadow Road

North Moons Moat

Redditch

B98 9PA

UNITED KINGDOM

Telephone: +44 (0) 1527 592952

Fax: +44 (0)1527 66771

Company Reg: 01984279. We are a VAT registered company in the UK.

If you have any comments, questions, concerns, ideas, please contact us.
 

Statutory Rights

Where you are contracting to purchase products as a consumer (otherwise in the course of a business, but this does not include a person who holds themselves out as acquiring them in the course of a business), none of the information detailed in these terms and conditions affects your statutory rights as a consumer.  

Please note that we may not be able to accept your order, or part of your order, prior to despatch due to the following reasons:

1 Authorisation of your payment failed

2 We made a pricing or product description error

3 We do not deliver to your area

4 Any other reasonable cause unforeseen at the time the order was placed or such other reason that we in our sole discretion may rely upon.

If there are any problems with an order, you will be contacted by one of our expert Customer Service team by email or telephone. 
 

Accuracy of Content

Kuretake UK LTD has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, despite our best efforts, some of the products may be incorrectly priced. Orders will normally only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. We are under no obligation to provide a product to you at an incorrect lower price, even after we have confirmed dispatch, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

All prices displayed are inclusive of VAT at current UK VAT rates. Savings quoted reflect normal recommended retail price (RRP) as available at craft stores throughout the UK. Packaging and contents may vary from that shown.
 

Making A Purchase

To make a purchase simply add the product you want, click on ‘add to basket’. After you have finished making your selection, progress through the screens following the instructions carefully, you will be asked for your delivery address details; at this point you can choose to send it to an alternative address, (you may only do this if you are a returning customer – for first time users this function is removed), followed by payment details.

We try to ensure that all products on the website are in stock. If a product is very popular and we do run out we will mark it ‘out of stock’. Please note all purchases must be made online using our website.  We cannot accept orders received by post.
 

Availability Of Stock

All products are subject to availability while stocks last. We will notify you as soon as possible if the product you have ordered is out of stock or unavailable for some unforeseen reason.
 

Ordering Errors

You are able to correct errors on your order up to the point at which you click on ‘checkout’ on the final page of our ordering process.
 

Acknowledgement and acceptance of your order 

We will notify you by email as soon as possible to confirm receipt of your order. Please note that this does not mean that your order has been accepted.  Your order constitutes an offer to us to buy a product[s].  We will notify you if the product is not available due to some unforeseen circumstance.

All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms dispatch of some or all of the products.  The contract between us will only be formed when we send you the dispatch confirmation.  

The contract will relate only to those products whose dispatch we have confirmed in the dispatch confirmation.  We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate dispatch confirmation.

Orders can only be accepted by us.  Our agents have no authority whatsoever to accept orders or bind us in any way whatsoever and we do not accept responsibility for any statements and representations made by them. 

Subject to any agreed variation the contract shall be on these conditions to the exclusion of all other terms and conditions (including any terms or conditions which you purport to apply under any purchase order, confirmation of order, specification or other document).

These conditions apply to all our sales and any variation to these conditions and any representations about the products shall have no effect unless expressly agreed in writing and signed by one of our directors.
 

Payment

Credit and Debit cards - we accept Visa, Visa debit / Delta, MasterCard, Solo, UK Maestro Switch. All prices are in pounds sterling and VAT at the current UK rate applicable and any postage and packaging costs are added at checkout. All invoice errors must be reported via email within five working days of invoice date.

Payment is due at the time of placing the order in advance. No payment shall be deemed to have been received until we have received cleared funds.
 

Delivery Times & Options

We will make every effort to despatch as quickly and efficiently as possible. Orders received before 2pm will be dispatched that day by Royal Mail recorded delivery and therefore is aimed to be delivered to you within 3 days, however please allow up to five working days for your items to be despatched in addition to the time indicated. Please note that in normal dispatch Royal Mail services are used and do not deliver on SUNDAYS so please expect weekday deliveries only. Any time quoted by us for delivery of all or any product is an estimate only and time shall not be of the essence. Save as set out below, we shall not be liable for any failure to meet such an estimate, nor any loss, of whatever nature, resulting directly or indirectly from such failure.

We will endeavour to ensure that the contracted carriers deliver as efficiently as possible.

We will only deliver to zones identified   by Royal Mail. 

Postage and packing to a delivery address in the UK Mainland will be charged according to the quantity or value of the items ordered whereby 1- 2 items will be charged at £2.99, 3+ items at £3.99 unless the invoice value exceeds £50.00 where no charge for postage and packing will be made. Any order exceeding this total weight will receive an additional charge. Customers will be contacted and informed of any additional delivery costs before the order is processed.

We may deliver the products by separate instalments. Each instalment shall be a separate contract and no cancellation or termination of any one contract relating to an instalment shall entitle you to repudiate or cancel any other contract or instalment. 

The quantity of any consignment of products as recorded by us on despatch from our address shall be conclusive evidence of the quantity received by you on delivery unless you can provide conclusive evidence proving the contrary.
 

Cancellation Of Your order – Consumer Rights

Please contact us if you wish to cancel your order. Under the distance selling regulations if you are dealing as a consumer you have the legal right to cancel your order within fourteen days of receipt of the products, by giving us written notice by email or post. Any product must be returned unused, in its original packaging, with the voucher and the delivery note enclosed. Please note you will be responsible for the post and packaging cost of returning the product to us along with the risk. We also recommend you use a proof of delivery service. Where products have been delivered to a third party (different delivery address) you will only be able to exercise this right if you are able to return the products you ordered to us. 

Once we have received the returned products, your account will be credited as soon as possible but no later than 30 days from the date you have given us notice of your cancellation.
 

Refunds Procedure

If you wish to return a product otherwise that within the fourteen day consumer period as set out above, simply contact Customer Services via email: customerservices@kuretake.co.uk or telephone on: +44 (0) 1527 592 952.

You will need to advise us of your customer account number, the product code and your order number. 

On returning the item, you will need to print a returns form from the website and enclose this with the returned products.  Returned products must be unused, in a saleable condition and in their original packaging with all labels, delivery / invoice notes and voucher enclosed.  Once we have received them back, we will either credit or replace (subject to stock availability) the products, whichever you prefer. We are unable to accept hand delivered return products. You will be responsible for the costs of returning products unless agreed in writing by us.

KURETAKE UK LTD shall have no liability for products delivered which prove to be different from what you ordered, are damaged or defective, or the quantity is incorrect, unless you notify us of the problem via email in writing within 7 working days of the delivery. Please email our Customer Services:  customerservices@kuretake.co.uk  

We shall have no liability to you for non-delivery unless you notify us via email in writing within 21 days of the date of the dispatch confirmation. Please email our Customer Services: customerservice@kuretake.co.uk .  We have the ability to track items dispatched via our Royal Mail service.  

No claims for non-delivery, damaged in transit, shortages or errors made outside the times stated above will be accepted by us.

No products will be accepted for return without a written returns note issued by us. Returns will not be accepted for any reason other than manufacturing defects, damages in transit to you, or incorrect delivery without the prior written approval.
 

Warranties

Where we are not the manufacturer of the products, we shall endeavour to transfer to you the benefit of any warranty or guarantee given to us.

We warrant that (subject to the other provisions of these conditions) on delivery the products shall:

be of satisfactory quality within the meaning of the Sale of Goods Act 1979;

be reasonably fit for any purpose which we say the products are fit for or for any reasonable purpose for which you use the products; and

be reasonably fit for any particular purpose for which the products are being bought if you had made known that purpose to us in writing and we had confirmed in writing that it is reasonable for you to use the products for that purpose.

We shall not be liable for a breach of any of the warranties above unless you notify us of a problem within 3 working days of the time when you discover or ought to have discovered the defect (or in the case of damage in transit, within 7 working days as set out above). Subject to the above, we will happily make good any shortage or non-delivery, refund or replace (subject to stock availability) at our option any damaged or faulty product notified to us within 12 months from the delivery date. Postage and packaging will be refunded in this instance. If we comply with the above then we shall have no further liability.

We reserve the right to refuse or issue a refund/replacement product and to recover the cost of the returns delivery from you in the event that the product is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear. We do ask that damaged or faulty product be returned promptly. This does not affect your statutory rights.
 

Liability

Save that these conditions do not exclude or limit in any way our liability for:

(a)death or personal injury caused by our negligence; or

(b)fraud or fraudulent misrepresentation; or

(c)any breach of the obligations implied by section 12 of the Sale of Products Act 1979 or section 2 of the Supply of Products and Services Act 1982; or

(d)losses for which it is prohibited by section 7 of the Consumer Protection Act 1987 to limit liability; or

(e)any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

If we fail to comply with these conditions, we shall only be responsible for any losses that you suffer to the extent that those losses are a reasonably foreseeable consequence of our failure to comply with these conditions.

Subject to the above we shall not be responsible for any losses that result from our failure to comply with these conditions including and fall into any of the following categories (in each case whether such loss is indirect, direct or consequential):

(a)loss of income or revenue; 

(b)loss of business; 

(c)loss of profits or contracts;

(d)loss of anticipated savings; 

(e)loss or corruption of data;

(f)loss of goodwill or business opportunity; or 

(g)any waste of time.

However, this shall not prevent claims for foreseeable loss of, or damage to, your physical property.

If you are not contracting to purchase products as a consumer, the following conditions apply in addition:

(a)we shall not also be liable for any special, indirect or consequential loss; and

(b)save for any loss of or damage to your physical property which is caused by our negligence or failure to comply with these conditions (where our total liability shall be limited to £250, our total liability in connection with the contract whether based on contract, tort (including negligence), strict liability or otherwise is limited to an amount equal to the purchase price of the products purchased by you under the contract (our prices being based upon this limitation of liability); and

(c)all warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Products Act 1979) are, to the fullest extent permitted by law, excluded from the contract.
 

Compliance with laws

If you order products from our website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.  You will be responsible for payment of any such import duties and taxes.  Please note that we have no control over these charges and cannot predict their amount.  Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined.  We will not be liable for any breach by you of any such laws.
 

Events Beyond Our Control

KURETAKE UK LTD shall have no liability to you for failure to deliver goods, delay in delivery, damage to or defect in goods delivered caused by events or circumstances beyond our reasonable control; including, but not limited to, industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident, acts of terrorism or war. Our performance shall be suspended for the period that such event continues and we will have an extension of time during that period. We will use our reasonable endeavours to find a solution by which our obligations may be performed despite such event taking place.
 

Tax Charges

For orders within the European Union, VAT is added at the rate applicable for the UK at the time of purchase.

Our UK VAT registration number is GB444539732

Credit Card Security transactions are handled securely by specialised payment processors. They comply with the Payment Card Industry (PCI) Data Security Standards (DSS) and are externally audited in this respect.
 

Complaints Procedure

If you have a complaint concerning an order through KURETAKE UK LTD you can:

1. Email complaints@kuretake.co.uk. We will acknowledge receipt of your email within 48hours.

2. Write to us at our registered office.

3. Contact us directly on +44 01527 592952
 

Use of cookies

Cookies technology is used to in order to remember the items in your shopping basket and such storage or access is strictly necessary for the provision of online purchasing services requested by you through our website. This includes using a "cookie" which is stored by your local computer. You can usually modify your browser to prevent this happening, but you may not be able to use the website’s shopping basket facility. 
 

Data Protection

When you correspond with us you may provide us with personal information. Such Information that we collect about you is used for the following reasons:

1. To enable us to process and deliver your order.

2. To provide you with the best possible service.

3. To communicate relevant information regarding Kuretake UK LTD product, services and events. You are entitled to opt out of this by checking certain boxes on the website or by contacting us by email or post using the contact section of the website.

Personal information that we hold will be held securely in accordance with the law including the 1998 UK Data Protection Act. We will never collect sensitive information about you without your consent. We endeavour to ensure the information that we hold will be accurate and up to date. You are entitled by laws to ask us for a copy of the information and in order to do this , you can log onto your saved user information to view it. If any information held is inaccurate please inform us at customerservice@kuretake.co.uk.

We will not supply any of your details to any third party other unless required by law. We undertake to ensure there is an adequate level of protection for your information. You hereby consent to such supply. The information we collect about you includes: your name, address, telephone number, email address, products ordered. Your credit/debit card details are not to be held by KURETAKE UK LTD.

In addition Kuretake UK LTD, will only share relevant information with those parties entrusted with the processing of your account and the fulfilment of your order.
 

Remittance Terms

Products remain the property of KURETAKE UK LTD until paid for in cleared funds. 
 

Customer Services

You can contact one of our expert Customer Service team by email at customerservices@kuretake.co.uk. 
 

Contact Us

We hope you enjoy shopping online at: www.kuretakeshop.co.uk

If you have any questions / queries, please ask us.

We may have already answered your questions, please check our frequently asked questions (FAQs) section. 
 

General

These further provisions apply to the website terms of use and the terms and conditions of business:

If we or you delay or do not take action to enforce our or your rights this does not prevent either us or you from taking action later.

If any term or provision of is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions shall continue in full force and effect as if they had been agreed with the invalid, illegal or unenforceable provision eliminated.

Applicable laws require that some of the information or communications we send to you should be in writing.  When placing orders with us (including via our website), you accept that communication with us will be mainly electronic.  We will contact you by e-mail or provide you with information by posting notices on our website.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

All notices given by you to us must be given to KURETAKE UK LIMITED at the above address or by email at admin@kuretake.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order.  Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee

Any contract between you and us is binding on you and us and on our respective successors and assigns.  

You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

We and you intend that a person who is not a party to these terms shall not have any rights under or in connection with them.

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to their subject matter and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

We each acknowledge that neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us except as expressly stated in these terms and conditions.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.

We have the right to revise and amend these terms and conditions from time to time (including to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities).  

You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the dispatch confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of thep Products).

These website terms of use and our terms and conditions of business shall be governed by and interpreted in accordance with English law and the English courts shall have exclusive jurisdiction to resolve any disputes between us.
 

KURETAKE UK LTD

Telephone: +44 (0) 1527 592 952

Fax: +44 (0) 1527 66771

Office hours: (UK time)

Monday to Thursday: 08.30am - 5pm

Friday: 08.30am - 1.30pm