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Returns

Can I return an order? 

Yes, of course, you have 14 days to return your order to us if you are not satisfied; Sorry, there are a few conditions though... 

On returning the item, you will need to print a returns form and enclose this with the returned products. Returned products must be unused, in a saleable condition and in their original packaging with all labels, delivery / invoice notes and voucher enclosed. Once we have received them back, we will either credit or replace (subject to stock availability) the products whichever your prefer. 


How long will it take to receive a refund? 

Once we have received the returned products, your account will be credited as soon as possible but no later than 30 days from the date you have returned your product.

My product is faulty, what now? 

Firstly, let us apologise, we endeavour to only deliver to you quality goods in perfect condition. If you do receive an item that you believe to be faulty please fill in the returns form and send us back with the details of the defect.
 

> Download Returns Form

Small Print:

Please note you will be responsible for the post and packaging cost of returning the product to us along with the risk. We also recommend you use a proof of delivery service.

For full information on our returns policy please view our terms and conditions.