Cookies & Your Privacy

We make use of cookies on this website to store small snippets of information on your computer.

This information is used to provide both a superior experience and also provide us with anonymous information about how visitors use our website.

DismissFind out more

Our pens and markers are fantastic for working on boards to advertise your business effectively!

Read on the blog

Our Customers are valuable to us and we like to listen to what you've got to say. If you have any questions, feedback for us or you want to share an idea please let us know, our Kuretake team will be pleased to hear from you.

You may find your question has already been answered or you share your idea with someone!

 

How much is postage and packaging?

We've changed our postage charges to keep them simple and as low cost as possible for you, thats why any order, no matter how big or small will now cost just £1.99!

 

Do you deliver to Europe?

Yes we do. European postage is just £7.99 for any sized order.

(we are working on reducing this...)

 

Jargon....

Postage and packaging to a delivery address in the UK Mainland will be charged at just 0.99p.  Depending on the overall value of the item our shipment methods may alter.  If you require something urgently, please ask, we will always do our best.

 

How long will delivery take?

Please allow up to 3 working days. We use Royal Mail Recorded delivery so please be aware you will need to sign for your item.

We will make every effort to dispatch as quickly and efficiently as possible. Orders received before 2pm will be dispatched that working day but with the exception of Fridays where orders need to be received by 10.30am and therefore is aimed to be delivered to you within 3 days, however please allow up to five working days for your items to be dispatched – just in case!

Please note that in normal dispatch methods, Royal Mail services are used and do not deliver on SUNDAYS so please expect weekday/Saturday deliveries only.

 

How will my order be delivered?

We use Royal Mail Standard delivery, Royal Mail Recorded delivery and at times our courier service, so we know your parcel is going to arrive nice and safely. We will let you know how your item is being delivered so you know when to expect it and if you may need to sign for it.

 

Where is my order?

When you place an order with us, an 'order confirmation' screen will be generated issuing you a unique reference number. Please keep this page in a safe place. You will also receive an email confirming that we have dispatched your order, this email will contain your delivery method and at times a tracking number. 

 

If you have not received your order within 5 working days please contact our friendly customerservices@kuretake.co.uk with your order reference number.  

 

The small print...

Any time quoted by us for delivery of all or any product is an estimate only and time shall not be of the essence. Save as set out below, we shall not be liable for any failure to meet such an estimate, nor any loss, of whatever nature, resulting directly or indirectly from such failure.

We will endeavour to ensure that the contracted carriers deliver as efficiently as possible.

We will only deliver to zones identified by Royal Mail.

We may deliver the products by separate instalments. Each instalment shall be a separate contract and no cancellation or termination of any one contract relating to an instalment shall entitle you to repudiate or cancel any other contract or instalment.

Some orders may be of an exceeding weight and will therefore receive an additional charge. Customers will be contacted and informed of any additional delivery costs before the order is processed.

The quantity of any consignment of products as recorded by us on dispatch from our address shall be conclusive evidence of the quantity received by you on delivery unless you can provide conclusive evidence proving the contrary.